What the Hell Is Going on With Seamless
Seamless, the once-simple and reliable food delivery app, has undergone an unwanted and ill-advised redesign. Archived orders? Gone. A user-friendly interface? L-O-L. A functioning website? Depends on how you define “functioning.” Fare thee well, Seamless and burn in hell: you’ve ruined a good thing for absolutely no reason.
Calling the travesty a “site refresh,” the company claims the redesign makes it “easier to eat all the foods you love on our new Seamless site.” Except it doesn’t. Because it doesn’t work.
The results—apparently a back-end integration with GrubHub, paired with a botched front-end facelift—are counterintuitive, at best. Restaurant-specific searches are all but disabled. Saved addresses and credit cards have disappeared or reset without warning (hope whoever’s living in my old 3rd Street apartment liked the sushi I sent them last week.)
Not all of the restaurants listed on the old site made the switch, prompting a new FAQ “Where is my restaurant/my favorite restaurant.” This, at least, was apparently an unintentional screw-up among the maelstrom of intentional garbage updates.
Same goes for your order history: here’s the 411, they were “unable to transfer some of your past orders,” and you’ll just have to deal with it.
Hmmm. Well, as they say in breakups, maybe it’s not the Seamless redesign. Maybe it’s me. Who’s to say? Wait, no, it’s definitely the Seamless redesign.
I thought everyone complaining about the @Seamless redesign was a whiner, but tried last night and it's totally unusable (mobile & laptop).June 27, 2015
Surprisingly @Seamless is making our food ordering process EXTREMELY painful. New website / app design is terrible. Disappointing. #hungryJuly 6, 2015
No way to stay polite. Dear Seamless, new app SUCKS. Can't find restaurants, past orders or even meal add ons #fail pic.twitter.com/NmVp248JlsMay 10, 2015
The @seamless redesign sucks. Menus are incomplete, order history is not saved, etc. Sacrificing functionality for design.July 3, 2015
The new @seamless web layout is quite possibly the worst layout I've ever encountered, and it sucks donkey balls, and that's being niceJune 26, 2015
Hey @Seamless, your new app sucks. Haven't been able to order properly since it upgraded. Calling restaurants directly now.July 3, 2015
.@seamless, please improve your service, not make it worse. pagination in a live scroll world just sucks. this is new to you. stop it.June 24, 2015
new seamless layout/app blows 🙈July 3, 2015
HI @SEAMLESS UR MOBILE REDESIGN IS RUINING MY LIFE I CAN'T ORDER ANY FOOD AND NOW I'M GOING TO STARVEJuly 5, 2015
@brookekelty @Seamless bummer. It is changing my work address (which was saved prior to new design) to a random STATE ROUTE. LOL I can't.July 6, 2015
I pretty much hate the Seamless desktop redesign. Terrible UX.July 5, 2015
Wow, @Seamless just continues to have problems since their redesign & what I assume is backend integration w/GrubHub! pic.twitter.com/BHcqmCEk4LJuly 3, 2015
How not to do a redesign @Seamless: LTE mobile experience slow to sign in, doesn’t remember my addresses, sacrifices dt ux. bad > good atm.July 3, 2015
The @seamless redesign is a perfect example of a beautiful site/ios app that is totally broken. I guarantee it was a top-down project.July 3, 2015
Trying to order food on @Seamless and I keep getting an error. Plus my order history is gone. Really hating this redesign thus far.July 3, 2015
.@melissamoriarty I agree. The @Seamless redesign is terribleJuly 3, 2015
@Seamless the redesign simply doesn't work - literally can't place an order and the design is counter intuitiveJuly 3, 2015
@zabusky, please fix @Seamless disastrous redesign. Unspeakably buggy and awful. I love your service, but can't use it if it never works.July 3, 2015
WTF, @seamless. My lifeline. Redesign left off many options upon selecting and ENTIRE categories from menus. It's been over a week. PLS HELPJuly 2, 2015
I'm a fan, @Seamless, but your redesign is awful. Far less intuitive, and crashes all the time. Can we just have the old interface back?July 2, 2015
So this @seamless redesign seems to have removed key functionality (bookmarks, favorites) and added nothing at all. Baffling.July 1, 2015
So @seamless losing my order history in favor of a redesign seems like, really dumb.June 27, 2015
And there’s no way the company is unaware of how badly this update has gone. Or at least their social media team does: the Seamless twitter page is filled with replies apologizing for the company’s shitty new website.
@vornietom Sorry for the trouble. We're working through some hiccups in our site but we should be up soon. Thanks for your patience!July 5, 2015
@SheviNY Yikes! We'll look into it! Can you DM us the email address or the login ID to the account?July 6, 2015
@mayajimenez So sorry to hear that! Could you DM your email address if we can help?July 6, 2015
Maybe this is for the best. Maybe it’s time to get off our computers and venture out into the world, to gather our food from the source (Chipotle, anyone?) like our forefathers before us. I could be mad, but I think I’ll just dance in the embers as Seamless burns instead. And then we can all go out for brunch.
Update 5:30 p.m.
A Seamless/GrubHub spokesperson says they’re well-aware of the website’s issues and are “working quickly to resolve them.”
“We are aware of some technical issues and are working quickly to resolve them so that people can get back to easily ordering food from their favorite local restaurants. The happiness of our diners is incredibly important to us and we’ll continue to use diner feedback to make improvements to our refreshed site.”
Additionally, to clarify one topic of commentary on the article, we do not charge a fee to delivery drivers; we receive a commission from restaurants for each order placed on our platform. Further, per New York state law, restaurateurs are required to give delivery drivers the full tip provided by each diner.