Comcast: We'll Give You This Refund If You Swear to Tell No OneJay Hathaway · 05/07/15 04:50PM
There’s good news and bad news in Comcast’s alleged mission to improve its worst-in-America customer service. Good: You might actually get a refund after they bill you for equipment you’ve already returned. Bad: You’ll have to sign an agreement never to tell anyone that Comcast overcharged you in the first place.
Jay Hathaway · 04/24/15 08:16AM
The Comcast-Time Warner Cable Merger Is Dead, ProbablyJay Hathaway · 04/23/15 12:00PM
The FCC is very likely to block Comcast and Time Warner Cable, the reigning Worst Company in America and Most Hated Company in America, from completing their $45.2 billion super-megamorph into The Worst, Most Hated Company in America, a source familiar with the deal told Bloomberg today. Hey Comcast, have you tried turning it off and rebooting it?
Comcast Reluctantly Lets Man Cancel Service After His House Burns DownJay Hathaway · 04/10/15 09:10AM
Just over a week ago, a St. Paul, Minn., man told Comcast he'd like to cancel his cable service. It's never as simple a process as it should be, but 66-year-old Jimmy Ware had a pretty good excuse: His entire house had burned down, and everything inside—including TVs and cable box—was destroyed in the fire.
Man Forced to Sell His New House Because Comcast Lied to HimJay Hathaway · 03/27/15 10:20AM
Comcast Apologizes for Making a 63-Year-Old Customer Its "SuperBitch"Jay Hathaway · 02/06/15 12:31PM
Comcast, in the process of trying (or pretending) to reform its worst-in-America customer service, hit a snag this week when it had to apologize to customers for changing the names on their accounts to Whore, Asshole, Dummy, and Fuck You. The company downplayed the incidents, saying they'd cut ties with the "vendor call center" behind one of the name-changes, but more keep popping up. The latest: A 63-year-old woman known in Comcast's billing system as "SuperBitch."
Comcast: We'll Work on Not Calling Customers Whores and AssholesJay Hathaway · 02/03/15 12:50PM
Comcast, the internet service provider that inspired book one of Dante's Divine Comedy, promised last year that it would begin the years-long process of making its customer service not the actual worst in America. How's that going? Not so good, according to Comcast subscriber Julie Swano. Or, as Comcast knows her, "Whore Julia Swano."