Comcast Apologizes for Making a 63-Year-Old Customer Its "SuperBitch"

Jay Hathaway · 02/06/15 12:31PM

Comcast, in the process of trying (or pretending) to reform its worst-in-America customer service, hit a snag this week when it had to apologize to customers for changing the names on their accounts to Whore, Asshole, Dummy, and Fuck You. The company downplayed the incidents, saying they'd cut ties with the "vendor call center" behind one of the name-changes, but more keep popping up. The latest: A 63-year-old woman known in Comcast's billing system as "SuperBitch."

Comcast: We'll Work on Not Calling Customers Whores and Assholes

Jay Hathaway · 02/03/15 12:50PM

Comcast, the internet service provider that inspired book one of Dante's Divine Comedy, promised last year that it would begin the years-long process of making its customer service not the actual worst in America. How's that going? Not so good, according to Comcast subscriber Julie Swano. Or, as Comcast knows her, "Whore Julia Swano."