Comcast: We'll Give You This Refund If You Swear to Tell No One

Jay Hathaway · 05/07/15 04:50PM

There’s good news and bad news in Comcast’s alleged mission to improve its worst-in-America customer service. Good: You might actually get a refund after they bill you for equipment you’ve already returned. Bad: You’ll have to sign an agreement never to tell anyone that Comcast overcharged you in the first place.

Jay Hathaway · 04/24/15 08:16AM

Comcast’s takeover of Time Warner Cable, which was reportedly on life support after an FCC meeting Wednesday, is now officially dead. “Today, we move on,” Comcast CEO Brian L. Roberts said in a statement. Good.

Comcast Apologizes for Making a 63-Year-Old Customer Its "SuperBitch"

Jay Hathaway · 02/06/15 12:31PM

Comcast, in the process of trying (or pretending) to reform its worst-in-America customer service, hit a snag this week when it had to apologize to customers for changing the names on their accounts to Whore, Asshole, Dummy, and Fuck You. The company downplayed the incidents, saying they'd cut ties with the "vendor call center" behind one of the name-changes, but more keep popping up. The latest: A 63-year-old woman known in Comcast's billing system as "SuperBitch."

Comcast: We'll Work on Not Calling Customers Whores and Assholes

Jay Hathaway · 02/03/15 12:50PM

Comcast, the internet service provider that inspired book one of Dante's Divine Comedy, promised last year that it would begin the years-long process of making its customer service not the actual worst in America. How's that going? Not so good, according to Comcast subscriber Julie Swano. Or, as Comcast knows her, "Whore Julia Swano."