A family dining at a Midwest Chipotle location discovered that the restaurant's bathrooms didn't come equipped with baby-changing tables, so they decided to swap out their 1-year-old's soiled diaper right there on the dining room table. After a manager asked them to take it to their car instead, the father sent the restaurant a letter of complaint.
Chad, the dad in this incident, admitted in his letter that changing a diaper in a place where people eat is "unsavory," but he still feels the Chipotle staff showed an "inability/unwillingness to empathize with parents who find [the car] a less convenient alternative even on a beautiful day like yesterday, much less a subfreezing day as we undoubtedly will have in [this region] this winter."
He went on to say that the employees' horrified reaction toward a dirty diaper on a table—where, again, human beings typically consume food—tipped him off that they must not have kids of their own. If they don't install changing tables, he says, he'll be taking his business (and his baby's business, obviously) to Qdoba. Hard to say which fast-food Mexican chain he's actually threatening with that one.
While we can probably agree as a society that we shouldn't use the same tables for urine and feces that we use for half-chicken-half-pork burrito bowls with guac (it's extra, is that okay?), Chad does have a point about the importance of changing tables in family-friendly restaurants.
Meanwhile, a rep for the company sent this rather reasonable response to the complaining father:
I can completely understand that it's a hassle to find a way to change your daughter, and agree, that there are simply no alternatives as convenient as an actual changing table. We are currently in the process of retrofitting locations with changing tables, but I understand that this is not a very timely solution. ... As you can understand it might be disconcerting for other customers to see a child getting changed directly on the tables, and we want to provide all of our customers with an exceptional experience.
According to Consumerist, Chad responded by asking for a specific date when tables would reach the location where DiaperGate took place. The company couldn't give him an answer.
So congratulations/condolences to Qdoba on gaining a loyal new customer.